Telindus, Luxembourg - Current

Account Manager
Mission: Sold ICT solutions 
• Develop Telindus customer portefolio in Luxembourg (any sector but mainly SMBs)
• Establish productive, professional relationships with key personnel in new customer accounts
• Coordinate the involvement of sales specialist and support services to meet customer needs
• Create and maintain high customer satisfaction 

RTO Henri Tudor, Luxembourg - 2009/2012
Logo Tudor Technology Transfer Advisor
Mission: Project management of an European research project: FITT
• Managed a project of 7 organizations across Europe
• Improved internal processes to increase the technology transfer rate to the market place
• Business development of a market place software and an android app (business modeling, partner research, etc...)
Apple Inc, European headquarters in Cork, Ireland - 2007/2008
 Logo Apple Technical Support Agent Tier II
Mission: Phone support for Apple customers; Technical Agent Tier I and
AASP Apple Authorized Service Provider in Europe and Asia Pac.
• Best customer satisfaction: Apple Excellence Award
• Highest level of technical customer support
France Telecom / Orange, Montpellier, France - 2005/2007
Logo Orange

Sales person
Mission: Sold mobile subscriptions, phones, internet connections, TV
subscriptions in a B to B and B to C environment.
• Achieved and outperformed overall sales objectives by 5% on


Mars, Sud de la France - Summer 2007

logo masterfood Regional Sales and Marketing Agent
Mission: negotiated and promoted Mars products within a given region in the south
of France to ensure strong sales growth.
• Increased visibility of Mars products by 3%
Giant Tiger, Ottawa Canada - Summer 2006
 Logo giant tiger Buying Analyst
Mission: Cost analysis on a new buying process in order to provide timely, high
quality information to key decision makers.
• Provided an accurate number of the new process cost in order to assist in the buying price of the negotiation
R&D département, Université de Reading, UK - Summer 2005
logo reading Research Assistant in food industry sector
Mission: To create an experiment protocol on the breath patern of vegetables in plastic bags in order to better simulate the aging of vegetables based on a theoritical equation
• Project accomplished within the time frame