Jérémy Bernier - Professional experience

Telindus, Luxembourg - Current
	Account Manager Mission: Sold ICT solutions • Develop Telindus customer portefolio in Luxembourg (any sector but mainly SMBs) • Establish productive, professional relationships with key personnel in new customer accounts • Coordinate the involvement of sales specialist and support services to meet customer needs • Create and maintain high customer satisfaction

RTO Henri Tudor, Luxembourg - 2009/2012
	Technology Transfer Advisor Mission: Project management of an European research project: FITT • Managed a project of 7 organizations across Europe • Improved internal processes to increase the technology transfer rate to the market place • Business development of a market place software and an android app (business modeling, partner research, etc...)

Apple Inc, European headquarters in Cork, Ireland - 2007/2008
	Technical Support Agent Tier II Mission: Phone support for Apple customers; Technical Agent Tier I and AASP Apple Authorized Service Provider in Europe and Asia Pac. • Best customer satisfaction: Apple Excellence Award • Highest level of technical customer support

France Telecom / Orange, Montpellier, France - 2005/2007
	Sales person Mission: Sold mobile subscriptions, phones, internet connections, TV subscriptions in a B to B and B to C environment. • Achieved and outperformed overall sales objectives by 5% on average

Mars, Sud de la France - Summer 2007
	Regional Sales and Marketing Agent Mission: negotiated and promoted Mars products within a given region in the south of France to ensure strong sales growth. • Increased visibility of Mars products by 3%

Giant Tiger, Ottawa Canada - Summer 2006
	Buying Analyst Mission: Cost analysis on a new buying process in order to provide timely, high quality information to key decision makers. • Provided an accurate number of the new process cost in order to assist in the buying price of the negotiation

R&D département, Université de Reading, UK - Summer 2005
	Research Assistant in food industry sector Mission: To create an experiment protocol on the breath patern of vegetables in plastic bags in order to better simulate the aging of vegetables based on a theoritical equation • Project accomplished within the time frame

Jeremy Bernier